The Guild of Property Professionals has once again proven its excellence in the property sector, securing the coveted ESTAS award for Best Agency Network for the fourth consecutive year. This exceptional achievement, announced at the prestigious ESTAS awards ceremony on Friday, 18 October, underscores The Guild’s unwavering commitment to delivering outstanding customer service across the UK.
The ESTAS awards are based purely on client feedback, with ratings provided by homeowners who have experienced the services of estate and letting agents firsthand. The Guild network has accumulated over 26,000 end of transactions reviews since using the ESTAS platform, achieving an impressive 96.9% average customer service rating, a true reflection of the professionalism and dedication exhibited by Guild agents nationwide.
Iain McKenzie, CEO of The Guild of Property Professionals, expressed his pride at the network's remarkable accomplishment. “Winning the ESTAS award for the fourth consecutive year is a testament to the relentless hard work and dedication of our Members. It demonstrates their commitment to offering exceptional service, which is the cornerstone of what The Guild stands for. This win is a shared triumph for everyone in our network."
In addition to the Best Agency Network 2024 accolade, Guild Members achieved several individual honours, including 22 gold, 19 silver and 13 bronze awards, as well as regional and postcode-specific recognitions. The Guild Agent of the Year 2024 title was awarded to C residential for their outstanding performance.
McKenzie went on to comment on the importance of supporting independent property professionals, saying, “We are immensely proud of this achievement. Our goal is to empower our Members to excel, providing them with the tools and services necessary to thrive in their market. There have been a number of challenges throughout the year, however, our agents have risen to the occasion, offering exceptional support to their clients.”
The ESTAS awards are celebrating their 21st year, continuing their mission of recognising excellence in the property industry through customer feedback. Founder of ESTAS, Simon Brown, commented: “For over two decades, ESTAS has evolved into more than just an annual awards event. It’s a community of like-minded property professionals dedicated to a single mission – delivering the highest level of service to their clients. The ESTAS review and awards platform plays a vital role in building consumer trust in our industry."
McKenzie concluded the evening by acknowledging the significant role that customer service plays in shaping the property industry and celebrating the continuous success of Guild Members at the ESTAS. “These awards are a recognition of the hard work and dedication our Members demonstrate on a daily basis. To be judged solely on customer feedback is an honour in itself, and to win the Best Agency Network for the fourth year running is an achievement we are all incredibly proud of.”
Full list of winning Guild Members
SALES
Grand Prix Best Estate Agent Office – Silver – C residential
East Midlands Silver - Adams & Jones Market Harborough
London North Silver – Drivers & Norris
London West Gold – Homesearch
Northern Ireland Gold – Kingham Property Specialists
North East Bronze – Andrew Coulson Hexham
South East Essex Gold – Reyland Johnson
South East Essex Silver – Kingsleigh Residential
South East Surrey Gold – Seymours Woking
South East Sussex Bronze - Graham Butt Littlehampton
South West Corn, Dev, Dor Silver - Lawson Property
South West Corn, Dev, Dor Bronze – Smart Estate Agent Exeter
Southern Hamps, Wilts Gold - Home Finders Swindon
Wales North Bronze - Williams & Goodwin Holyhead
Wales South Gold - Peter Morgan Neath
Wales South Silver - Taylor & Co
Wales South Bronze - Peter Morgan Bridgend
West Midlands Heref, War, WM, Worcs Bronze - Ferndown Estates
West Midlands Shrops, Staff Gold - C residential
Yorkshire East Gold – Sweetmove
Yorkshire North Bronze - Norman F Brown Bedale
Best Local Estate Agency Group South East (Sussex) - Graham Butt
Best Local Estate Agency Group South West - Smart Estate Agent
Best Local Estate Agency Group Southern - White & Guard
Best Regional Estate Agency Group Wales - Morris Marshall & Poole
Best Regional Estate Agency Group South West – Webbers
Best Regional Group (6-20 Offices) in the UK Silver – Webbers
LETTINGS - Landlords
East Midlands Leics, Northants, Rut Gold - Adams & Jones Market Harborough
East of England Gold - Platinum Properties Ely
East of England Gold - Tylers Cambridge
London North Gold - Drivers & Norris
London West Gold - Parkes Estate Agents
London West Bronze – Homesearch
North East Gold - Northgate Newton Aycliffe
South East Sussex Silver - Taylor Robinson
South West Corn, Dev, Dor Silver - Smart Estate Agent Penryn
Southern Hamps, Wilts Gold - Home Finders Swindon
Wales Gold - Peter Morgan Neath
Wales Bronze - Taylor & Co
West Midlands Heref, War, WM, Worcs Silver - Davidson Estates
West Midlands Shrops, Staff Silver - Barbers Wellington/Telford
Yorkshire Silver - Harris Shields Scarborough
LETTINGS - Tenants
East Midlands Leics, Northants, Rut Gold - Bentons
East Midlands Leics, Northants, Rut Bronze - Chelton Brown Northampton
East of England Gold - Platinum Properties Ely
East of England Silver - Tylers Cambridge
London East Silver - Net Lettings
London North Gold - Drivers & Norris
London West Gold - Homesearch
London West Bronze - Parkes Estate Agents
North East Silver - Northgate Newton Aycliffe
South East Essex Silver - Reyland Johnson
South East Kent Silver – M&M Estate & Lettings
South East Sussex Bronze - Taylor Robinson
South West Corn, Dev, Dor Silver - Smart Estate Agent Exeter
South West Corn, Dev, Dor Bronze - Smart Estate Agent Penryn
Southern Hamps, Wilts Gold - Home Finders Swindon
Wales Gold - Peter Morgan Neath
West Midlands Heref, War, WM, Worcs Silver - Davidson Estates
BEST IN COUNTY
Adams & Jones Market Harborough - Leicestershire - Sales & Lettings (Landlords)
Bentons - Leicestershire - Lettings (Tenants)
C residential - Staffordshire - Sales
Davidson Estates - West Midlands - Sales & Lettings (Landlords & Tenants)
Ferndown Estates - Warwickshire - Sales
Home Finders Swindon - Wiltshire - Sales & Lettings (Landlords & Tenants)
Kingham Property Specialists - Armagh - Sales
Morris Marshall & Poole Welshpool - Powys - Sales
Mundy's Lincoln & Market Rasen - Lincolnshire - Sales
Northgate Newton Aycliffe - Durham - Sales & Lettings (Landlords & Tenants)
Peter Morgan Bridgend - Mid Glamorgan - Sales
Peter Morgan Neath - West Glamorgan - Sales & Lettings (Landlords & Tenants)
Platinum Properties Ely - Cambridgeshire - Lettings (Landlords & Tenants)
Reyland Johnson - Essex - Sales
Seymours Woking - Surrey - Sales
Smart Estate Agent Penryn - Cornwall - Lettings (Landlords & Tenants)
Taylor & Co - Monmouthshire - Sales & Lettings (Landlords & Tenants)
Taylor Robinson - West Sussex - Lettings (Landlords)
Webbers Bude - Cornwall - Sales
Williams & Goodwin Bangor - Gwynedd - Sales
Williams & Goodwin Holyhead - Isle of Anglesey - Sales
PEOPLE AWARDS
Seymours Woking - Amy Sandys
Taylor Robinson - Ben Cannon
Ferndown Estates - Charlotte Lees
Reyland Johnson - Karen Avery
Homesearch - Michael Oomerjee
Congratulations to all our deserving Members on showcasing such a high standard of customer service. Find your local award-winning Guild Member to sell or let your home.
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